Updated: January 4, 2021
We respect your privacy. This section of this Agreement describes our privacy practices regarding Personal Information we collect from individuals, including when you visit our offices, websites administered or operated by us, and/or our mobile applications (collectively, the “Sites”).
For the purposes of this Agreement, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Personal Information does not include publicly-available information from governmental sources. Information that is provided in the aggregate or that is de-identified is not Personal Information.
This section describes the sources from which we may have collected Personal Information about you, and which we may continue to collect. These sources include, but are not limited to:
When you visit the Sites or interact with us in other ways, such as when you request information about our Service or information we provide to the public; visit the Sites; or transmit information through the portal we maintain on behalf of our users. For example, when you pay fees, request documents and certificates, submit other inquiries, call, or otherwise engage with us.
This section describes the categories of Personal Information we may collect about you. Included are categories that describe employee as well as client data. These categories include, but are not limited to:
This section describes the reasons we may have collected and used Personal Information and why we may continue to collect and use it. These reasons include, but are not limited to:
We use your Personal Information to provide a full range of services, including without limitation: contacting you and responding to your requests and inquiries; facilitating the Service; processing payments; responding to requests for documentation; providing marketing; providing customer service; distributing newsletters and similar materials; improving the Sites; and compliance with applicable laws, regulations, or codes of practice.
We use information for security purposes such as fraud prevention and detection. We may use Personal Information to enforce our rights, for fraud prevention, or to protect our company, affiliates, our customers, the Sites, or a third-party website or platform.
We use your Personal Information to support auditing, legal, and compliance purposes including responding to court orders or subpoenas. We may also share your Personal Information if a government agency or investigatory body requests. We may also use your Personal Information when we are investigating potential fraud or other areas of concern or if we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property, or the rights, property, or safety of others.
We use Personal Information to inform you about Pattern Engine and the services we offer. We may also use your Personal Information to send you information about career opportunities.
We use Personal Information in connection with our hiring, employment, and job training activities.
We use Personal Information to communicate with you about your account or our relationship with you. We may contact you about your use of our Sites. We may contact you about your account or feedback. We might also contact you about this Agreement.
We use your Personal Information to debug and identify and repair errors that impair existing intended functionality.
We may use your Personal Information for statistical analysis and research purposes including analyzing performance.
We may use your Personal Information as otherwise described or permitted by law, for any other purpose as described in this Agreement, or as we may notify you.
In addition, we may use your Personal Information in the aggregate and in a de-identified manner to create case studies, and/or to determine residents' demographics and preferences. By doing so, we are better able to deliver to you relevant information that you may find to be helpful and informative.
We may share Personal Information with third parties for business purposes. These third parties include, but are not limited to:
We do not and will not sell Personal Information.
We may also collect and share Personal Information with third parties to comply with legal obligations; when we believe in good faith that an applicable law requires it; at the request of governmental authorities or other third parties conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of our business, third parties, visitors to the Sites, or the public. We may also share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger, or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.
“Do Not Track” is a privacy preference that users can set in certain web browsers. We do not comply with automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.
If you are a California resident, you may have certain rights with respect to Personal Information as set forth under California law and explained below.
California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about the Personal Information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not share Personal Information with third parties for their own marketing purposes.
This section addresses rights provided to California residents under the California Consumer Privacy Act of 2018 (“CCPA”) regarding the Personal Information we collect. Those rights include the right to know about the Personal Information we collect, the right to request that we delete it, and the right to request that we refrain from selling any Personal Information (the “CCPA Rights”). The CCPA Rights are described in greater detail below.Your Right To Request Disclosure of Information We Collect and Share About You
You can request the following information from us, with respect to the Personal Information that we have collected about you in the 12 months prior to our receipt of your request:
Upon request, we will delete the Personal Information we have collected about you that is covered by the CCPA, situations where the CCPA authorizes us to retain specific information, including when it is necessary for us to provide you with a good or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; or comply with or exercise rights provided by the law. The law also permits us to retain specific information for our exclusively internal use, but only in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us.We Are Service Providers to Our Clients
When we collect and process Personal Information on our clients, we act as their “service provider,” as that term is defined in the CCPA. We do not disclose, use, or retain any of the Personal Information we collect when collecting or processing Personal Information on behalf of our clients for any purpose other than the specific purpose of performing the services specified in our contracts with our clients. This means that the Company does not own the Personal Information we collect on behalf of our clients.Exercising Your Rights and How We Will Respond
To exercise any of the rights above, or to ask a question, you may contact us using the contact information provided on our Sites.
For requests for access or deletion, we will first acknowledge receipt of your request within 10 days of receipt of your request. We provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.Verification of Identity – Access or Deletion Requests
If we are unable to verify your identity with the degree of certainty required based on the type of information or action you are requesting, we will not be able to respond to the request. We will notify you to explain the basis of the denial.Authorized Agents
You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity that is registered with the California Secretary of State.
If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our agent verification process. You will be required to verify your identity by providing us with certain Personal Information as described above, depending on whether you hold an account with us or not and the nature of the information you require, which we will endeavor to match the information submitted to information we maintain about you. Additionally, we will require that you provide us with written confirmation that you have authorized the agent to act on your behalf, and the scope of that authorization. The agent will be required to provide ss with proof of the agency relationship, which may be a declaration attesting to the agent’s identity and authorization by you to act on their behalf, signed under penalty of perjury. If the agent is a business entity, it will also need to submit evidence that it is registered and in good standing with the California Secretary of State. Information to identify and verify your agent can be submitted through the same mechanism and at the same time that you submit information to verify your identity.
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.Requests for Household Information
There may be some types of Personal Information that can be associated with a household (a group of people living together in a single dwelling). Requests for access or deletion of household Personal Information must be made by each member of the household. We will verify each member of the household using the verification criteria explained above.
If we are unable to verify the identity of each household member with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.
If you exercise any of your rights described in this Agreement, including any CCPA Rights you may have, we will continue to treat you fairly and you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.
Our Sites are not intended for children under the age of 18. We do not knowingly collect or sell Personal Information of children under 18. To protect their privacy, children under the age of 18 are prohibited from using any of our Sites.
We do not sell your personal information to anyone. We use data to promote certain third party services through our Sites which we feel will be helpful or relevant to you (collectively, “Third Party Services”).
When you click on a link for a Third Party Service, your web browser will be re-directed to the third party provider of the Third Party Service that you selected. Third party providers may have privacy policies that are different than this Agreement, and you should read carefully the privacy policies of those vendors prior to releasing any of your information to them, financial or otherwise.
Third Party Services may also require you to agree to certain terms and conditions of use (collectively, “Third Party Conditions”) before using or accessing those services. Often, Third Party Conditions describe and govern how third party providers use your Personal Information, so you should read carefully all Third Party Conditions prior to releasing any of your information to such third party sites.
We do not endorse, warrant, or guaranty the nature, scope, quantity, availability, or quality of any Third Party Services. We make you aware of such services solely for your convenience. If you have any questions, comments, or concerns about any Third Party Service, you are instructed to contact directly the vendor offering the service.
We implement and maintain reasonable security appropriate to the nature of the Personal Information that we collect, use, retain, transfer, or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards; however, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring, and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits, or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
Your Personal Information is accurate to the extent that you provide it correctly and accurately to us or to the party collecting such information. Errors that you make when entering your Personal Information may result in erroneous information in our database. We provide the ability to review and/or correct information.
To protect your privacy and security, we may take reasonable steps to verify your identity, such as requiring a password and user ID, before we permit any changes to be made to the Personal Information in our database. To view and change the Personal Information that you directly provided to us, contact us using the information provided on our Sites.
We reserve the right to amend, alter, or otherwise change this Agreement in our sole and absolute discretion.
If you have any questions about this Agreement, or to request a copy of this Agreement in another format, you may email firstname.lastname@example.org or send a written request to the following address:
ATTN: Privacy Officer
P.O. Box 410751
San Francisco, CA 94141
When contacting the Privacy Officer please be sure to provide your name, your physical address, your email address, your phone number (if you wish to be contacted by telephone), and a description of the question or issue that you wish to have resolved.